REFUND POLICY

Last updated 5th April 2021

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

MAKING A COMPLAINT

If there is something you are not happy about with your purchase, you may reach us either by phone call, Whatsapp or e-mail.

You can contact us through our office landline at +60 3 7499 2666 or e-mail to us at jsiglobalsb@gmail.com. You can also choose to call, Whatsapp, or e-mail directly to any of our agents as listed on our Contact Us page.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your invoice as proof of purchase, and mail your return to the following address:

JSI GLOBAL SDN. BHD.

Attn: Returns

B-15-02, Atria Sofo Suites,
Jalan SS22/23, Damansara Jaya,
47400 Petaling Jaya,
Selangor, Malaysia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

Please allow us at least seven (7) days from the date of our receipt to inspect the item and process your refund request. We will notify you of our decision to approve of your refund by Whatsapp and/or e-mail.

The issued refund amount takes approximately thirty (30) days for our chosen payment gateway, Senangpay, to process. We apologise for any inconvenience this may cause.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Goods in used condition or of which the packaging has been opened.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Tel: (603) 7499 2666

e-mail: jsiglobalsb@gmail.com.